Refund policy

At Tiabele, we strive to ensure you are completely satisfied with your purchase. However, we understand that sometimes things don’t work out as planned. Please review our refund policy below:

1. Eligibility for Refunds:
   - Refunds are only available for unused, unopened items in their original packaging.  
   - Requests must be submitted within 14 days of receiving your order.  

2. Non-Refundable Items:  
   - We cannot offer refunds on items marked as final sale, promotional items, or gift cards.  
   - For hygiene reasons, opened or used beauty products are not eligible for refunds.

3. Refund Process:  
   - To initiate a refund, contact us at info@tiabele.com with your order details and reason for the request.  
   - Once approved, return instructions will be provided.  
   - Refunds will be processed to the original payment method within 7–10 business days after we receive and inspect the returned items.

4. Shipping Costs:
   - Shipping costs are non-refundable.  
   - Customers are responsible for return shipping fees.

5. Damaged or Defective Products:  
   - If you receive a damaged or defective product, please contact us within 7 days of delivery for a replacement or refund.  

We reserve the right to deny refund requests that do not meet the above criteria. Thank you for understanding as we maintain the quality and integrity of our products.