Frequently Asked Questions

What is Tiabele?
Tiabele is a curated beauty and skincare brand inspired by the vibrant multicultural community and the wisdom of Africa and its diaspora. We offer high-quality, science-backed products designed to celebrate and care for your skin.
Where is Tiabele based?
Tiabele operates online and is based in the USA, serving customers worldwide.

How do I place an order?
To place an order, simply browse our website, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods listed at checkout.
Can I modify or cancel my order?
Orders can only be modified or canceled within 24 hours of placement. Contact us at info@tiabele.com for assistance.

Where does Tiabele ship to?
We currently ship to the USA and select international locations. Check our shipping policy for updates on regions served.
How long does shipping take?

Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
(Processing time: 1-2 business days)
International Shipping: varies. Timing will be provided at the time of order confirmation.

How much does shipping cost?
Shipping costs vary based on your location and chosen shipping method. Free shipping is available for orders over $50 within the USA.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this to monitor your delivery status.

What is your return policy?
We accept returns within 14 days of delivery for unused and unopened products. Visit our Returns & Refunds page for full details.
How do I start a return?
To initiate a return, email us at info@tiabele.com with your order number and reason for return.
When will I receive my refund?
Refunds are processed within 7-10 business days after receiving your returned item.

Are your products suitable for all skin types?
Yes, our products are formulated to be inclusive and cater to a wide range of skin types. Check individual product descriptions for specific details.
Are your products cruelty-free?
Absolutely! Tiabele is committed to cruelty-free practices, and none of our products are tested on animals.
Do you use natural ingredients?
We use a blend of natural and science-backed ingredients to ensure the best results for your skin. Ingredients are listed on each product page.

How can I contact Tiabele?
For questions or assistance, email us at info@tiabele.com or use the contact form on our website. Customer support is available Monday–Friday, 9:00 AM–5:00 PM (EST).
Can I follow Tiabele on social media?
Yes! Follow us on Instagram and Facebook for updates, tips, and special promotions.